Trade Policy

CoinEx Trade Policy

Effective Date: March 2, 2025

1. Introduction

Welcome to CoinEx, a subsidiary business of CoinEx. CoinEx operates as a digital exchange platform, facilitating the buying, selling, and trading of cryptocurrencies, including CoinEx (CoinEx) and various other digital assets. By accessing or using the CoinEx platform, you agree to comply with the terms outlined in this Trade Policy.

This policy aims to create a transparent, secure, and fair environment for all users trading on the CoinEx platform. If you do not agree with these terms, you must refrain from using our services.

For more detailed information on the CoinEx ecosystem, we invite you to review the CoinEx White Paper available at the following link: CoinEx White Paper.

2. Scope of the Trade Policy

This Trade Policy governs your use of the trading services provided by CoinEx, including:

  • Trading CoinEx (VLO) tokens.
  • Trading cryptocurrencies, including but not limited to Bitcoin, Ethereum, and other supported assets.
  • Buying, selling, and exchanging assets on the CoinEx platform.

This policy applies to all users, including individuals, entities, and institutional users, who wish to trade digital assets on CoinEx.

3. Account Registration and Verification

To access the trading features of the CoinEx platform, you must first create an account. During the registration process, you will be required to:

  • Provide accurate and complete information as requested during the registration process.
  • Complete Know Your Customer (KYC) verification in accordance with applicable regulatory requirements. This may include submitting identification documents (e.g., passport, driver’s license, proof of address) and completing additional verification steps.

CoinEx reserves the right to reject or suspend accounts that do not comply with these registration and verification requirements.

4. Account Security

You are responsible for maintaining the confidentiality and security of your account credentials, including your username, password, and any two-factor authentication (2FA) settings. You must immediately notify CoinEx if you believe that your account has been compromised or if unauthorized access to your account has occurred.

CoinEx is not liable for any loss or damage arising from the unauthorized use of your account due to failure to secure your account credentials.

5. Trading Pairs and Supported Assets

CoinEx supports a variety of digital assets for trading, including but not limited to CoinEx (VLO), Bitcoin (BTC), Ethereum (ETH), and stablecoins such as Tether (USDT).

The trading pairs available on CoinEx are subject to change based on market conditions and user demand. CoinEx reserves the right to add, remove, or modify trading pairs at its discretion.

6. Trading Orders

CoinEx supports the following order types to enhance your trading experience:

  • Market Orders: An order to buy or sell a cryptocurrency immediately at the best available price in the market.
  • Limit Orders: An order to buy or sell a cryptocurrency at a specified price or better. The order remains open until it is matched with an opposing order at the specified price or the order is canceled.
  • Stop-Loss Orders: An order to sell a cryptocurrency automatically if its price drops to a certain level, helping limit potential losses.

By placing an order on the platform, you agree to abide by the terms associated with the order type, and the execution of the order is final once processed.

7. Transaction Fees

CoinEx charges fees for trades executed on the platform. The fees vary based on the type of trade (market or limit) and the trading volume.

  • Trading Fees: Fees are charged based on a maker-taker model. Makers (those who place limit orders) generally pay lower fees than takers (those who execute market orders).
  • Fee Structure Changes: CoinEx reserves the right to change the trading fees at any time. Any changes to the fee structure will be communicated to users in advance.

All fees associated with deposits, withdrawals, or trading transactions are transparent and will be disclosed prior to confirming any action.

8. Deposit and Withdrawal of Assets

CoinEx allows deposits and withdrawals of supported cryptocurrencies and fiat currencies. You agree to the following terms:

  • Deposit Limits: There may be minimum and maximum deposit limits imposed on each asset. These limits are subject to change and can be found on the CoinEx platform.
  • Withdrawal Limits: Withdrawal limits may vary based on your account verification level. Additional limits may apply depending on network congestion or regulatory compliance.
  • Processing Times: While CoinEx aims to process deposits and withdrawals promptly, the times required may vary depending on network conditions and third-party services.

CoinEx reserves the right to suspend, delay, or cancel any deposit or withdrawal at its discretion if suspicious activity is detected.

9. Risk Acknowledgment

You acknowledge and understand that trading cryptocurrencies involves significant risk. The value of digital assets can be highly volatile, and you may experience substantial gains or losses. CoinEx does not guarantee any returns or profits.

You should only trade with funds you can afford to lose and consider your own risk tolerance when trading on the platform.

10. Market Manipulation and Unlawful Activities

CoinEx has a strict policy against market manipulation and other unlawful activities. These include but are not limited to:

  • Pump and Dump Schemes: Coordinating price manipulation to inflate or deflate the value of a cryptocurrency.
  • Wash Trading: Engaging in buying and selling the same cryptocurrency to create misleading market activity.
  • Insider Trading: Using non-public information to execute trades for personal gain.

Any user found to be involved in such activities will have their account suspended or terminated, and CoinEx may take legal action where applicable.

11. Suspension, Termination, and Account Freeze

CoinEx reserves the right to suspend, freeze, or terminate your account if:

  • You violate any of the terms outlined in this Trade Policy.
  • Your account is used for fraudulent or unlawful purposes.
  • You fail to comply with CoinEx’s KYC, AML, or other regulatory requirements.

In the event of account termination, you will be given the opportunity to withdraw your remaining assets, subject to the applicable withdrawal policies and security procedures.

12. Dispute Resolution

If a dispute arises between you and CoinEx you agree to first attempt to resolve the issue through our customer support team. If the issue cannot be resolved, the dispute will be subject to binding arbitration in accordance with the laws of the jurisdiction in which CoinEx operates.

13. Limitation of Liability

CoinEx is not liable for:

  • Any direct or indirect damages, including lost profits, arising from your use of the platform.
  • Losses incurred due to system errors, market fluctuations, or any technical issue beyond our control.
  • Losses from unauthorized access to your account or other security breaches, except where caused by CoinEx negligence.

You agree to indemnify and hold CoinEx harmless from any claims, losses, or damages resulting from your use of the platform.

14. Changes to the Trade Policy

CoinEx reserves the right to update, amend, or modify this Trade Policy at any time. Changes will be posted on our website, and you will be notified via email or platform notification. Continued use of the platform after such updates constitutes your acceptance of the revised terms.

15. Contact Information

If you have any questions or concerns regarding this Trade Policy or any other aspects of the platform, please contact CoinEx at:


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